Convrz AI, operated by 9VERSE LLC, respects your privacy and is committed to protecting personal information. This Privacy Policy explains how Convrz AI and its affiliates and service providers collect, use, disclose, and otherwise process personal information when you visit convrz.ai, request a demo, contact us, use our products or services, interact with AI-powered voice or chat experiences that we provide or host, attend our events, or otherwise engage with us.
For purposes of this Privacy Policy, “Convrz AI,” “we,” “us,” and “our” means 9VERSE LLC and the Convrz AI services, websites, applications, APIs, and related offerings. “Personal information” or “personal data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or household, as defined under applicable law.
By accessing or using our services, you acknowledge the practices described in this Privacy Policy.
1. Scope
This Privacy Policy applies to personal information collected through our website, our communications with you, our sales and marketing activities, our customer support activities, and our software and AI-powered services. It also applies to information collected when individuals interact with AI agents, voice systems, chat systems, or automation workflows that we operate directly or on behalf of customers.
This Privacy Policy does not apply to third-party websites, applications, products, or services that may be linked from our website or integrated with our services but are not controlled by us. It also does not override any separate agreement we have with a customer, including a master services agreement, data processing agreement, or other contract governing the handling of customer data.
2. Information We Collect
We may collect the following categories of personal information, depending on how you interact with us:
Information you provide directly to us, such as your name, business email address, phone number, company name, job title, mailing address, billing details, account credentials, support requests, communications, scheduling information, and any other information you choose to submit through forms, demos, email, phone, chat, or other channels.
Information collected through use of our services, such as account information, configuration details, service usage data, support history, logs, transcripts, call metadata, chat content, uploaded files, prompts, outputs, workflow events, integration data, and customer content processed through the platform.
Audio, voice, and communication data, such as call recordings, voice prints where enabled, audio streams, transcriptions, chat logs, voicemail content, timestamps, agent interaction events, and related metadata. Where required by law, notice and consent for recording or transcription will be handled in accordance with applicable requirements.
Information collected automatically, such as IP address, browser type, device type, operating system, language preferences, referring URLs, pages viewed, dates and times of access, clickstream data, approximate location derived from IP address, and cookie or similar identifier data.
Information from third parties, such as data from CRM tools, analytics providers, advertising or marketing partners, authentication providers, communications providers, telephony providers, payment processors, social media platforms, publicly available sources, and customer-authorized integrations.
Information relating to job applicants, if applicable, such as resume details, employment history, education history, professional qualifications, references, interview notes, and recruiting communications.
You should not send highly sensitive personal information to us unless it is necessary for the requested service and appropriate safeguards are in place. Where our customers use our services to process regulated or sensitive data, that processing may be subject to separate contractual terms, including data processing agreements, business associate agreements, or other compliance addenda where applicable.
3. How We Use Personal Information
We may use personal information for the following purposes:
To provide, operate, maintain, secure, and improve our website, platform, AI agents, APIs, products, and services.
To respond to inquiries, schedule demos, provide support, manage accounts, troubleshoot issues, and communicate with you about our services.
To authenticate users, manage access, enforce security controls, prevent fraud, detect abuse, and protect the rights, safety, and integrity of our business, users, customers, personnel, and systems.
To configure and deliver conversational AI, automation, analytics, reporting, routing, transcription, summarization, workflow execution, and other features requested by customers or users.
To analyze usage trends, monitor performance, evaluate system reliability, improve user experience, develop new features, and conduct internal business operations.
To send service-related notices, transactional messages, updates, administrative communications, security alerts, and, where permitted by law, marketing and promotional communications.
To comply with legal obligations, enforce our contracts and policies, respond to lawful requests, and establish, exercise, or defend legal claims.
To support corporate transactions, financing, investment, merger, acquisition, restructuring, reorganization, sale of assets, or similar business activities.
Where permitted by law and contract, we may also use limited data to improve our models, services, safety systems, and product functionality. We will do so subject to applicable agreements, service settings, legal requirements, and customer instructions.
4. Legal Bases for Processing
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing, we process personal data on one or more of the following bases: your consent; performance of a contract or steps taken at your request before entering into a contract; compliance with legal obligations; and our legitimate interests, such as operating and improving our services, securing our systems, preventing fraud, and managing our business, provided those interests are not overridden by your fundamental rights and freedoms.
5. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, SDKs, local storage, and similar technologies to operate our website and services, remember preferences, analyze traffic, improve performance, personalize content, and support security and marketing functions.
You may be able to manage cookies through your browser settings, device settings, or any cookie management tools we make available. Please note that disabling certain technologies may affect website functionality.
Where required by law, we will obtain consent before placing non-essential cookies or similar technologies on your device.
6. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:
Our affiliates and related entities for internal administration, service delivery, support, security, and business operations.
Vendors, contractors, consultants, and service providers that perform services on our behalf, including cloud hosting providers, telephony and communications providers, analytics providers, CRM and support providers, payment processors, identity and access providers, professional advisers, and security providers.
Customers and customer-authorized users where you interact with an AI agent, chatbot, phone system, or workflow that is deployed by or for that customer. In those cases, the customer may receive transcripts, recordings, summaries, metadata, and related interaction data.
Integration partners and third-party services when you or our customer directs us to connect with such services.
Government authorities, regulators, law enforcement, courts, and other parties where required by law or where necessary to protect rights, safety, property, or compliance interests.
Relevant parties in connection with a merger, acquisition, financing, asset sale, bankruptcy, reorganization, or similar transaction.
We do not disclose personal information except as described in this Privacy Policy, as directed by the relevant customer, or as otherwise permitted or required by law.
7. Customer Data and Role of the Parties
When Convrz AI provides services to a business customer and processes personal information on that customer’s behalf, we may act as a processor, service provider, or similar role under applicable law, while the customer remains the controller, business, or responsible party for that data.
If you interact with an AI agent, voice assistant, or chat experience operated for one of our customers, that customer’s privacy notice may also apply. Requests relating to access, correction, deletion, or other rights concerning data controlled by a customer should generally be directed to that customer first. We will assist our customers with such requests as required by law and contract.
8. International Data Transfers
Convrz AI may process and store personal information in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.
Where required by law, we will implement appropriate safeguards for cross-border transfers, such as standard contractual clauses or other recognized transfer mechanisms.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests.
Retention periods may vary depending on the type of data, the context in which it was collected, the nature of the service, contractual commitments, technical requirements, and legal obligations. We may also retain data in backup or archival form for a limited period consistent with our retention and recovery practices.
10. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, subject to legal exceptions and verification requirements. These rights may include the right to request access to personal information, request correction of inaccurate information, request deletion, request a copy in a portable format, object to certain processing, restrict certain processing, withdraw consent where processing is based on consent, and lodge a complaint with a supervisory authority or regulator.
If you are a California resident, you may also have rights under California law, including rights to know, access, correct, delete, and limit certain uses of sensitive personal information where applicable, as well as rights relating to automated decision-making where such laws apply. Depending on our website configuration and data practices, additional notice or opt-out rights may apply with respect to certain cookies or advertising technologies.
We will not discriminate against you for exercising privacy rights that are protected by law.
To exercise your rights, please contact us at [privacy@convrz.ai
] or use the contact details below. We may need to verify your identity before processing your request. You may also authorize an agent to make a request on your behalf where permitted by law.
11. Marketing Communications
You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us. Even if you opt out of marketing communications, we may still send you service-related or transactional messages.
For SMS, phone, or other communications, you may follow the instructions provided in the message or contact us to update your communication preferences.
12. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse. These measures may include access controls, logging, encryption, network protections, security monitoring, vendor oversight, and role-based restrictions.
No system is perfectly secure, because humanity remains committed to chaos, so we cannot guarantee absolute security. You remain responsible for maintaining the confidentiality of any credentials and for using our services securely.
13. Children’s Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information directly from children under the age required by applicable law without appropriate authorization. If you believe a child has provided personal information in violation of this policy, contact us and we will take appropriate steps.
14. Third-Party Links and Services
Our website and services may contain links to third-party sites, platforms, applications, or integrations. We are not responsible for the privacy, security, or content practices of third parties. You should review their privacy notices before providing information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, legal requirements, or other operational needs. When we do, we will post the updated version and revise the “Last Updated” date above. Where required by law, we will provide additional notice or obtain consent.