Welcome to Convrz AI. These Terms and Conditions govern your access to and use of the Convrz AI website located at convrz.ai, as well as any related applications, APIs, software, products, services, content, AI agents, voice services, chat services, and other offerings made available by [9VERSE LLC / legal entity name] and its affiliates under the Convrz AI brand.
By accessing or using Convrz AI, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, do not access or use the Services.
For purposes of these Terms, “Convrz AI,” “we,” “us,” and “our” means [legal entity name], and “you” means the individual or entity accessing or using the Services.
1. Eligibility and Authority
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
If you use the Services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” will include that entity.
2. Scope of Services
Convrz AI provides conversational AI and related technology services, which may include website features, voice AI agents, chat agents, automation workflows, integrations, APIs, scheduling tools, analytics, transcription, summarization, communications functionality, and other software or managed services.
Some Services may be provided under a separate order form, statement of work, master services agreement, data processing agreement, business associate agreement, or other signed contract. If there is a conflict between these Terms and a separately signed agreement, the signed agreement will control to the extent of the conflict.
3. Changes to the Services and Terms
We may modify, update, suspend, or discontinue any part of the Services at any time, with or without notice, to the extent permitted by law.
We may also update these Terms from time to time. If we make material changes, we will post the revised Terms and update the “Last Updated” date above. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the revised Terms.
4. Accounts and Access
You may be required to create an account to access some Services. You agree to provide accurate, current, and complete information and to keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must promptly notify us at [legal/contact email] if you believe your account has been compromised or used without authorization.
We may suspend or terminate access to any account that we reasonably believe is being used in violation of these Terms, applicable law, or the security of the Services.
5. Acceptable Use
You agree not to, and not to permit any third party to:
use the Services in violation of any applicable law, regulation, or third-party right;
use the Services to transmit, store, process, generate, or distribute unlawful, infringing, defamatory, harassing, fraudulent, deceptive, or harmful content;
use the Services to exploit, harm, or attempt to exploit minors;
reverse engineer, decompile, disassemble, copy, modify, or create derivative works of the Services except to the extent such restriction is prohibited by applicable law;
interfere with or disrupt the integrity, security, performance, or operation of the Services;
circumvent usage limits, access controls, or security measures;
access the Services in order to build a competing product or service;
use bots, scrapers, spiders, or automated means to access the Services in an unauthorized manner;
upload, transmit, or submit malware, malicious code, or harmful instructions;
use the Services to generate spam, phishing, impersonation, unauthorized robocalling, unlawful surveillance, or abusive communications;
use the Services in any way that violates telecom, privacy, biometric, consumer protection, or AI-related laws applicable to your use case;
misrepresent AI-generated content as human-generated where disclosure is required by law, contract, or context.
6. Customer Responsibilities
You are responsible for your use of the Services and for ensuring that your content, workflows, prompts, recordings, transcripts, contact lists, integrations, and business processes comply with all applicable laws and contractual obligations.
You are solely responsible for:
obtaining all required notices, permissions, and consents for calls, recordings, transcriptions, messaging, data collection, and AI interactions;
ensuring that your use of the Services complies with laws relating to privacy, data protection, call recording, telemarketing, consumer protection, healthcare, financial services, sanctions, export controls, accessibility, and sector-specific requirements;
verifying the accuracy and appropriateness of outputs before relying on them in legal, financial, medical, operational, employment, or other high-impact decisions;
maintaining appropriate human oversight where needed.
7. AI and Automated Outputs
The Services may generate responses, transcripts, summaries, classifications, recommendations, decisions, workflows, or other outputs using artificial intelligence or automation.
You acknowledge and agree that AI-generated or automated outputs may be incomplete, inaccurate, outdated, biased, or unsuitable for a particular use. Convrz AI does not guarantee that any output will be correct, lawful, or fit for your intended purpose.
You are solely responsible for reviewing and validating outputs before acting on them or sharing them with others.
Convrz AI is not responsible for decisions made, actions taken, or failures to act based on outputs generated through the Services.
8. Customer Content
You may provide or submit data, content, prompts, files, audio, transcripts, messages, text, configurations, workflows, or other materials to the Services (“Customer Content”).
You retain ownership of Customer Content, subject to the rights you grant us in these Terms and any separate agreement.
You grant Convrz AI a non-exclusive, worldwide, limited license to host, store, reproduce, process, transmit, display, modify, and otherwise use Customer Content as necessary to provide, maintain, secure, support, and improve the Services, enforce our rights, comply with law, and fulfill our contractual obligations.
You represent and warrant that you have all rights, permissions, and legal bases necessary for Customer Content and for our processing of it in connection with the Services.
9. Service Data and Usage Data
We may collect and generate technical logs, telemetry, analytics, metadata, performance information, support information, and other usage-related data regarding the operation and use of the Services (“Service Data”).
Subject to applicable law and contract, we may use Service Data to operate, maintain, secure, troubleshoot, analyze, support, improve, and develop the Services, including safety, monitoring, and performance functions.
Where Customer Content is used for model training, tuning, or product improvement, such use will be governed by the applicable service settings, customer agreements, and privacy terms.
10. Intellectual Property
The Services, including all software, models, workflows, interfaces, code, designs, branding, graphics, text, functionality, documentation, and underlying technology, are owned by Convrz AI or its licensors and are protected by intellectual property and other laws.
Except for the limited right to use the Services in accordance with these Terms and any applicable agreement, no rights are granted to you by implication, estoppel, or otherwise.
You may not use Convrz AI’s name, logos, trademarks, service marks, or trade dress without prior written consent.
11. Feedback
If you provide feedback, ideas, suggestions, improvements, or recommendations regarding the Services, you grant Convrz AI a worldwide, perpetual, irrevocable, royalty-free, fully paid, transferable, sublicensable right to use and exploit such feedback for any lawful purpose without restriction or compensation to you.
12. Third-Party Services and Integrations
The Services may interoperate with or contain links to third-party products, services, websites, platforms, APIs, telecommunications providers, payment processors, or integrations.
Convrz AI does not control and is not responsible for third-party services, including their availability, accuracy, privacy practices, security, content, or terms. Your use of third-party services is governed by the terms and policies of those third parties.
13. Fees, Billing, and Payment
This section applies only if you purchase paid Services.
You agree to pay all fees specified in the applicable order form, pricing page, proposal, statement of work, or other commercial document. Unless otherwise stated, fees are quoted and payable in [USD / currency].
Fees are non-refundable except as expressly stated in a separate written agreement or required by law.
You authorize us and our payment processors to charge the payment method you provide for all applicable fees, taxes, overages, renewals, and other charges.
If your Services are subscription-based, your subscription will renew automatically for successive renewal terms unless either party gives notice of non-renewal in accordance with the applicable order or agreement. You may cancel in accordance with the cancellation terms stated in your order, subscription plan, or separate agreement.
If payment is late, we may charge interest at the lesser of [1.5% per month] or the maximum amount permitted by law, and we may suspend or terminate access to the Services after notice.
You are responsible for all taxes, duties, levies, and governmental assessments associated with your purchase or use of the Services, excluding taxes based on our net income.
14. Trial, Beta, and Evaluation Services
If we provide free trials, beta features, pilot services, proof-of-concept deployments, or evaluation access, those Services are provided “as is” and “as available” without warranties of any kind and may be modified, suspended, or discontinued at any time.
We may terminate trial or beta access at our sole discretion. We are not liable for any harm arising from your use of trial or beta Services.
15. Confidentiality
If you receive non-public information from Convrz AI that is marked confidential or that reasonably should be understood to be confidential, you agree to protect that information using reasonable care and not disclose it to third parties except as required by law.
If the parties have entered into a separate nondisclosure agreement, that agreement will govern confidential information to the extent it applies.
16. Privacy
Your use of the Services is also subject to our Privacy Policy, which describes how we collect, use, disclose, and process personal information.
If you use the Services to process personal information on behalf of others, you represent and warrant that you have all necessary rights and legal bases to do so.
17. Communications
You consent to receive service-related communications from us electronically, including by email, platform notifications, or other reasonable means.
If you provide a phone number, you agree that we may contact you regarding your account, services, support, security, and transactional matters, subject to applicable law and your communication preferences.
Marketing communications remain optional and can be opted out of as provided in the applicable communication.
18. Suspension and Termination
We may suspend or terminate your access to all or part of the Services immediately if:
you violate these Terms or applicable law;
your use poses a security risk or legal risk;
your use may harm us, the Services, other users, or third parties;
we are required to do so by law or a competent authority;
you fail to pay applicable fees when due.
You may stop using the Services at any time. If you are subject to a subscription or order term, early termination does not relieve you of payment obligations already incurred or committed unless a separate agreement states otherwise.
Upon termination, your right to use the Services will cease immediately, but provisions that by their nature should survive termination will survive, including provisions relating to ownership, payment obligations, disclaimers, limitations of liability, indemnity, confidentiality, dispute resolution, and general terms.
19. Disclaimers
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
CONVRZ AI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR RESULTS.
CONVRZ AI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, TIMELY, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY OUTPUTS, RECORDINGS, TRANSCRIPTS, ANALYTICS, OR RESULTS WILL BE COMPLETE, ACCURATE, RELIABLE, OR SUITABLE FOR YOUR USE.
20. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONVRZ AI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR EXPECTED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF CONVRZ AI ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
[A] THE AMOUNT PAID BY YOU TO CONVRZ AI FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR
[B] [100 USD / 1,000 USD / another amount appropriate to your business model].
Some jurisdictions do not allow certain warranty disclaimers or liability limitations, so parts of this section may not apply to you to the extent prohibited by law.
21. Indemnification
You agree to defend, indemnify, and hold harmless Convrz AI and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, actions, demands, investigations, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:
your use of the Services;
your Customer Content;
your violation of these Terms;
your violation of applicable law or the rights of any third party;
your products, services, communications, workflows, campaigns, or customer interactions using the Services.
22. Compliance with Law; Export and Sanctions
You agree to comply with all applicable laws in connection with your access to and use of the Services.
You may not use, export, re-export, release, or transfer the Services in violation of export control, sanctions, or trade laws of the United States or any other applicable jurisdiction.
You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions, and that you are not listed on any prohibited or restricted party list.
23. Governing Law
These Terms and any dispute arising out of or relating to them or the Services will be governed by the laws of [State/Country], without regard to conflict of law principles.
24. Dispute Resolution
Option A: Court Jurisdiction Clause
Any legal action or proceeding arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in [County, State / Country], and each party irrevocably submits to the jurisdiction and venue of those courts.
Option B: Arbitration Clause
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by [AAA / JAMS] in accordance with its applicable rules. The arbitration will take place in [City, State/Country] and will be conducted in English. Judgment on the award may be entered in any court having jurisdiction.
Optional Class Action Waiver if you choose arbitration
To the maximum extent permitted by law, disputes must be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding.
Use one dispute section, not both. Otherwise you get the legal equivalent of wiring the brakes and accelerator together.
25. Notice for California and Other Consumer Jurisdictions
Nothing in these Terms is intended to limit any non-waivable rights you may have under applicable consumer protection laws. If you are entitled to protections under laws that cannot be disclaimed or limited by contract, those protections will apply to the extent required by law.
26. Copyright Complaints
If you believe content available through the Services infringes your copyright, contact us at [copyright@convrz.ai
or legal email] with sufficient detail to identify the material, your claimed rights, and the basis for your complaint.
27. General Terms
These Terms constitute the entire agreement between you and Convrz AI regarding the subject matter here, except for any separate written agreement that applies.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms is not a waiver of that provision or any other right.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law.
These Terms do not create any agency, partnership, joint venture, employment, or fiduciary relationship between the parties.